Leveraging AWS Cloud to Modernize Business Applications Deployment and Eliminate High Infrastructure Costs
Zetech University wanted to enhance how they interacted with students and parents, especially in delivering timely responses to common inquiries. Their goal was to streamline customer support and reduce the workload on human agents.
Our Solution:
We developed a Generative AI-powered WhatsApp chatbot capable of handling frequently asked questions and providing accurate, real-time responses to users.Results:
- 24/7 Availability: The chatbot provides round-the-clock support to students and parents, improving overall satisfaction.
- Reduced Human Workload: Administrative staff were able to focus on more complex tasks as the chatbot took over repetitive inquiries.
- Improved User Experience: The intuitive chatbot interface offered a familiar and accessible communication channel via WhatsApp.
- Scalable Support: The system is capable of handling high volumes of simultaneous queries without degradation in performance.
Next Case Studies
We worked with Zetech University to enhance their customer service experience by developing a WhatsApp chatbot powered by Generative AI
We supported Riara Group of Schools in migrating their aging on-premise servers to AWS Cloud. This move ensured business continuity for their critical systems.
We architected and deployed their SAP HANA infrastructure on Amazon Web Services (AWS), leveraging the power of cloud computing to optimize performance and reduce costs.